International Shipping & Export Conditions

International Shipping and Export with Reliable Services

Global Shipping Methods

We offer a range of international shipping options to ensure your orders reach you efficiently:

International Postal Services: Options include standard and expedited postal services, depending on your urgency. For reliable postal services, we partner with reputable providers.
Freight Shipping for Bulk Orders: For larger or heavier shipments, we offer secure freight shipping with competitive transportation costs. Contact us for detailed freight shipping information.
Local Delivery in Select Regions: Direct delivery may be available in certain areas, with applicable packaging and handling fees.

International Delivery Times

Orders are processed and dispatched within a minimum of five business days of payment confirmation. This allows time for necessary export documentation, including obtaining a veterinary export certificate from the country of origin, if required, and completing the EAD Customers declaration.

International delivery times vary based on destination and shipping method, typically ranging from 7 to 21 business days. Remote locations may require additional time. We provide tracking information to monitor your shipment's progress.

Shipping Costs and Potential Free Shipping

Shipping costs cover packaging, handling, and international transportation. We provide transparent pricing, and you can consolidate orders to minimize expenses. Free shipping may be available for orders exceeding a certain value. Details are provided on our shipping costs page. Special shipping rates may also apply to our regular international customers.

Order Tracking and Customs Information

Upon shipment, a tracking code is provided via email or SMS. This code allows you to monitor your package through international postal or freight tracking systems. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Tracking via Postal Services: Track your shipment through the postal service provider's website using the provided tracking code.
Tracking via Freight Services: For freight shipments, utilize the tracking system of the selected freight company.
Customs and Duties: Be aware that customs regulations and duties vary by country. We recommend checking with your local customs office for specific information.
Customer Support: Our support team is available to assist with any shipping or tracking inquiries.

Important Notes:

Ensure accurate tracking by entering the tracking code correctly.
Contact our support team if you do not receive a tracking code or encounter tracking issues.

Packaging and Export Compliance

Please be aware of the following:

SMS notifications can be enabled or disabled in your account settings.
Inspect packages for damage upon arrival and report any issues immediately.
For liquid products shipped internationally, extra packaging precautions are taken.
Packaging is designed to minimize volume and shipping costs while ensuring product safety.
Package weight is factored into international shipping costs.
We comply with international export regulations and provide necessary documentation, including obtaining a veterinary export certificate from the country of origin, if required, and completing the EAD Customers declaration.